Customer Care Center

CUSTOMER CARE TEAM

Have you talked to our Customer Care Team yet? Why not? Here at DTS Software, we take traditional customer service to the next level – which is why we formed our Customer Care Team. Unlike the competition, DTS Software has a team of employees ready to assist you with any of your mainframe software needs morning, noon, or night. We understand that current times have been rough on all of our businesses so please ask us how we can help you today. No matter the ask, we are here to help.

 

Upcoming Holiday Closures

DTS Software offices will be closed on the following dates:

  • Memorial Day – Monday, 27 May 2024
  • Independence Day – Thursday, 4 July 2024
  • Labor Day – Monday, 2 September 2024
  • Thanksgiving – Thursday and Friday, 28-29 November 2024
  • Christmas – Monday, Tuesday and Wednesday, 23-25 December 2024
  • New Years Day- Wednesday, 1 January 2025

On-call support is available by dialing +1-919-833-8426 and selecting Option 6.
What is Your Problem? What type of mainframe storage management problems do you have? We aren’t naïve to think we currently have the solution to every problem and we know we aren’t alone. What separates us from the competition is that we have a team of solutions engineers on staff ready to help solve your problems, even if they might be outside the standard use of our software. Give us a chance to help you fix your problem!!!
Policy Rules Review When is the last time you have had your policy rules reviewed and updated? Our customer team is here to help you – we know that you’ve made a substantial investment into your mainframe and the software that runs on it, and we want to be sure that you’re receiving optimal functionality with our software. A rules review is quick, easy, and painless… let us take the burden off your hands by adding additional functionality and features to the software you are already paying for. Ask us how we can help!
Free Customized Training and Webinars How long has it been since your staff had training on the products that they work with every day? If you’re like most of our customers, it’s been too long!!! Our Customer Care Team is standing by waiting to fulfill whatever training needs you have – free of charge and tailored to your business. Whether it’s a 20, 30, or 60 minute webinar… you name it, we’re here to help set it up!
Free Long-Term Trial Have you been thinking about trying a product but didn’t want to deal with the typical strings-attached? At DTS Software, we understand what typically comes with a free trial and don’t want our customers having to feel those unnecessary strings. We are more than open to long-terms trials, accompanying end-user training, and any other support you may need in order to help maximize your storage management solutions.
Installation Assistance Need assistance with the installation of our software products? Don’t hesitate at all…we are just a click away!
Customer Resources Did you know you could register for DTS Software customer-only content? DTS Software is always looking for ways to improve the lives of our customers and sharing our knowledge is a great way to help our customers through troubling times. Access to our White Papers, Frequently Asked Questions, Technical Explanations, upcoming and previously recorded Webinars are all just a click away.
Updated Product Info
SCC / PTL		 We never stop innovating! Although we hear talk about replacing the mainframe, we believe it’s here to stay and will remain an integral part of powering business services. Read about updates to our current product lineup by clicking the links to the left. Find out about our new products as well as the things we are working on to keep your mainframe up to date by joining our mailing list.
Self-Service Keys Need temporary keys? We understand that you may need temporary keys for any number of reasons including Disaster Recovery Tests, Capacity-On-Demand activation, testing new CPU’s, etc. Click here to self-serve your temporary software key needs.
Customer Enhancement Requests We appreciate our customer feedback and always welcome input from you, the solutions experts. Submit your solutions enhancements requests here.
Other Questions What did we miss from above? Click here and we will have an agent from our Customer Care Team contact you within 24-hours of your request.